CN

Service

Professional after-sales & technical support

FAQ

Quick answers to frequently asked questions

Q

Are your products compliant with international certification standards?

A
Yes, all our communication products have passed authoritative global certifications including 3C, CE, FCC and RoHS, meeting the market access standards of Europe, America, Africa, Southeast Asia and other regions. Meanwhile, our company holds ISO9001 quality management system certification and National High-Tech Enterprise qualification. Strict quality inspection is carried out in Beko laboratory and fully automated production lines to ensure product stability and compliance for global sales.

Q

Do you support OEM/ODM customized service for communication products?

A
Absolutely. We provide one-stop OEM/ODM customized solutions covering ID appearance design, structural optimization, hardware development, software system integration and personalized function customization. Our professional engineering team can tailor products according to clients’ brand positioning, regional network requirements and functional demands, and support mass production and stable delivery to meet the differentiated needs of global distributors and enterprise customers.

Q

Are your IP phones and 4G CPE devices adaptable to global network bands?

A
Our products are designed with global multi-band compatibility. 4G IP phones and 4G CPE devices support mainstream 4G frequency bands in Europe, Africa, Latin America, Southeast Asia and other regions, and have been fully verified in the market through our long-term cooperation with CLARO and global distributors. At present, our products have been successfully deployed in more than 20 countries and regions, with strong network compatibility and signal stability.

Q

What is the quality and delivery guarantee of your products?

A
We adopt fully automated SMT production lines and professional aging test workshops, equipped with high-precision testing equipment such as 3G/4G signal analyzers, audio analyzers, high and low temperature test chambers to conduct full-process quality inspection. Up to now, our cumulative product shipments have exceeded 5 million units with stable quality. For delivery, we support bulk order mass production and stable supply, with standardized production management to ensure on-time delivery for global customers.

Q

How to solve common operational problems of 4G CPE and IP phones?

A

For daily common faults, we provide targeted solutions: 

① Network disconnection/signal instability: Check whether the SIM card is inserted correctly and in valid status, place the device in an open signal environment free from electromagnetic interference, and restart the device to recover; 

② Device overheating: Ensure unobstructed ventilation and avoid closed and high-temperature placement; 

③ Configuration failure: Restore factory settings through device keys or WebUI management interface, and reconfigure parameters. We also provide professional remote technical support for after-sales problems.

Q

Do you have exclusive agent support policy for global markets?

A
Yes. We have mature global market layout. We have launched exclusive distributor cooperation mechanism in the African market, and have long-term strategic cooperation with CLARO in Latin America. We provide exclusive regional agency rights, market price protection, technical training and after-sales support for qualified global partners, to help customers expand local communication equipment market steadily.

We’re Here to Meet Your Needs

For more information about our products and services, please contact our team. We’ll be happy to assist you.

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